As web sites become more streamlined, copy becomes even more critical. Leading the user through the site is accomplished not only through design but also, and possibly more importantly (did I say that), through words. The tricky part is to keep the text concise and, as I know from working on this redesign, it is tempting to say too much. There can be the feeling that there is always more information to convey. But, for a website there should be small bits of information that are easily scanned, then the decision can be made as where to go from there. I believe that people read online, but they mostly want to read articles of personal interest.
As a designer, I don’t claim to be a copywriter, but it has helped in mockups to throw suggestive copy, for content and length, rather than lorum ipsum. Often, since I am coming in fresh to the brand, I can provide insight on what someone new (ok, i’m not always the target audience I realize, but i can pretend) is going to be looking for or what would make sense to them.
Here are a few articles that better articulate these ideas (written by real writers).
Web Design from Scratch: Writing for the Web
A List Apart: Learn to Write
Provenance Unkown: Principles of Good Copywriting
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